Millie Pink FAQ

You may return your order within 30 days of receiving it. The item must be in the same condition that you received it, with the original packaging. Please note that certain items, such as personalised items, earrings, and gift cards, are non-returnable. For more details on our returns and refunds policy, as well as shipping and delivery information, please refer to our website. Additionally, ensure you take proper jewellery care to maintain the quality of your items.

To return your item, please email us at sales@milliepink.co.uk with your order number, the item(s) you wish to return, and the reason for the return. After you send your order back to us, we will process a refund once we receive it. If you have questions about our returns and refunds policy, or need assistance with jewellery care, please email us at sales@milliepink.co.uk. Our return address is RG19 8LD. For information on shipping and delivery, feel free to reach out.

Orders are processed within 2–3 business days. Once your order has been shipped, you will receive a shipping confirmation email. For standard shipping, estimated delivery times are 2–5 business days; however, please note that these timeframes are estimates and may vary. If you require faster delivery, please get in touch and we will do our best to assist you. If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. Be sure to include your order number and any relevant photos so we can assist you as quickly as possible. Additionally, for queries regarding jewellery care, returns and refunds, or any other questions, please don’t hesitate to contact us.

Our gold jewellery is crafted from gold-plated 925 sterling silver, making it ideal for everyday wear due to its strength and durability. While it is waterproof, we recommend following proper jewellery care by avoiding prolonged or continuous exposure to water to help maintain its finish. With the right care, our jewellery should not tarnish and will remain beautiful for years to come. For any questions regarding returns and refunds, as well as shipping and delivery, please feel free to reach out.

To ensure proper jewellery care, avoid getting perfumes, moisturisers, and harsh chemicals on your pieces. For gentle cleaning, use a soft cloth to maintain its shine and prevent tarnishing. If your jewellery needs a deeper clean, please use warm water and mild soap. While it is waterproof, we recommend avoiding prolonged or continuous exposure to water to help maintain its finish. For any concerns regarding returns and refunds, feel free to reach out, and for questions about shipping and delivery, we are here to assist you.

Yes, our jewellery is generally considered hypoallergenic, making it safe for sensitive skin and a reliable choice. It features plating protection that acts as a hypoallergenic barrier against skin reactions. For those interested in jewellery care, we also offer guidance on maintaining your pieces. Additionally, our policies on returns and refunds, as well as shipping and delivery, ensure a smooth shopping experience.